Convergence: Overused Buzzword or Holy Grail?

That depends on whether we're focusing on converging technology, or people.

Convergence. The word had so much promise 10 years ago, when it was being floated as the Holy Grail of communications. "Purchase our wares and you too will find the nirvana, the panacea, the solution to all that ails you--convergence!" But what happened? Much like the stock market, we have a lost decade where few companies have realized the massive advantages that were promised to them.

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